I’ve been to Uno’s franchises before and loved them. This one, however, was a hot mess. I don’t like to write reviews bashing the restaurant, but this one failed on all levels. We got there at 6pm and immediately sat in an empty section. Two other tables were sat in the same section shortly after. I waited until 6:17, then finally went to the front to inform them that no one had been back to see anyone back there. It was approx. 8 minutes after I went up that someone finally came back. By that time one of the tables had walked out.
The waiter was a young guy and he was nice enough. He explained that they were super short staffed and he got caught up with a table. Ok, that’s fine- forgive and forget- I’m starving and we were running behind for the drive-in movie now.
I ordered the crab dip with no tomato- (see below, there’s tomato). It’s minor, I can just take it off, no biggie.
Then they bring out my dinner but not Lauren’s wings. He explains there was a mix up and the wings were’t made. (or weren’t ordered, IDK) so I had to wait and my food got cold waiting for hers. I was so irritated I didn’t send it back, I just ate it.
My food was the lobster sliders. Its sliders where the lobster was ice cream scooped on. I mean, come on. At least spread it out so it doesn’t resemble pre-made school cafeteria food. On top of that- it wasnt good. I HOPE it was real lobster and not imitation, but it needed moisture with more mayo. There was way to much bread.
At this point I was just done and wanted to leave. I ate the lobster, left the fries, slaw, and most of the bun on the plate and asked for the check. To our waiters credit, he did offer a free small dessert; but we just wanted to leave.
This is such a disappointment. I hope this place gets its act together as I love other Uno franchises. I recommend skipping this place and going to any of the other way better restaurants in the area.